Privacy Policy

Information We Collect

Account Information

When you create a Trabster DB account, we collect:

• Email address and name
• Company information (if applicable)
• Billing and payment information
• Authentication credentials

Usage Data

To provide and improve our services, we collect:

• Database usage metrics and performance data
• API calls and query patterns
• Feature usage and interaction data
• Error logs and debugging information

Technical Information

We automatically collect certain technical information:

• IP addresses and location data
• Browser type and version
• Device information
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve Trabster DB services
• Process payments and manage your account
• Communicate with you about updates, security alerts, and support
• Analyze usage patterns to enhance performance and user experience
• Ensure security and prevent fraud or abuse
• Comply with legal obligations

Data Protection and Security

We implement industry-standard security measures to protect your data:

• Encryption: All data is encrypted in transit and at rest using AES-256 encryption
• Access Controls: Strict access controls and multi-factor authentication for all team members
• Regular Audits: Regular security audits and penetration testing
• Compliance: SOC 2 Type II compliance and adherence to industry standards
• Incident Response: 24/7 monitoring and rapid incident response procedures

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who help us operate our platform
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account information is retained while your account is active
• Usage data is typically retained for up to 2 years for analytics purposes
• Financial records are retained as required by applicable law
• You may request deletion of your data at any time (subject to legal requirements)

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@trabster.com.

Cookies and Tracking

We use cookies and similar technologies to improve your experience:

• Essential Cookies: Required for basic functionality and security
• Analytics Cookies: Help us understand how you use our platform
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser, though disabling certain cookies may affect functionality.

International Data Transfers

Trabster DB operates globally, and your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses and adequacy decisions.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform. The "Last updated" date at the top of this policy indicates when it was last revised.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: